Refund policy

Returns & Refund Policy – luckeepbike.co.uk

We want you to be fully satisfied with your purchase.

1. 14-Day Return Policy (UK Consumer Law)

You have 14 days from delivery to request a return.

To be eligible:

• Item must be unused

• In original packaging

• With proof of purchase

2. Return Process

To start a return, contact:
📧 support@luckeepbike.co.uk

Return shipping costs may apply unless the item is faulty.

3. Faulty or Damaged Items

If your bike arrives damaged or defective:

• Contact us within 48 hours

• Provide photos/videos
  We will arrange replacement parts, repair, or refund.

4. Refund Processing

Refunds are processed within 5–10 business days after inspection.

5. Non-Returnable Items

• Used bikes

• Customised items

• Accessories damaged by misuse